Half the cost. All the uptime.
Third-party support that keeps your network operational — high-quality, reliable maintenance tailored to your budget and performance needs.
Overview
OEM quality without the OEM invoice
Reduce maintenance contract costs by half without compromising quality. Coverage spans routing, switching, wireless, and security products, with customizable hardware support.
Round-the-clock technical assistance comes from certified engineers, and our proprietary call-home tool provides proactive monitoring and diagnostics.
Coverage areas
Certified expertise, 24/7
CCIE and CCNP certified engineers on call around the clock — backed by a robust local inventory of Cisco replacement parts at service centers, regional depots, and forward stocking locations.
Business benefits
Response you can set your watch to
Quicker response times
Our initial call response is within 30 minutes of an incident.
Rapid routing
The appropriate support personnel deploy immediately to accelerate resolution.
Onsite delivery
A field engineer arrives within two hours. Average resolution time: under four hours.
Standard In every contract
- 24/7 technical support from CCIE and CCNP certified engineers
- Quick replacements with mission-critical service levels and a relaxed RMA model
- Robust local inventory of Cisco replacement parts across service centers and depots
Optional Add-on capabilities
- Dedicated spare parts onsite
- Dedicated field engineer onsite
Keep the network up. Cut the contract in half.
Send us your current support renewal — we'll show you the same coverage for a lot less.
Start the conversation